Terms and Conditions

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We add a shipping and handling charge to the cost of your order. The shipping charge depends on what the UK Post Office charges us for sending your order to you. This, of course, depends on where you live. Shipments abroad cost more than shipments within the UK. The handling charge covers our cost of assembling your bespoke order, packing it, and checking it, so everything is exactly as you ordered it and OK-ed by our final quality control before we hand it over to the UK Post Office.

The tables below show what our current shipping and handling costs are per region and per weight of your order. Please note that these are subject to change. Rest assured, we will never charge you more in shipping and handling than what we publish on this page at the time of your order.

How much does each item weigh?

Weights
product weight in gram comments
nib

1

pen holder

5

pen cloth

1

book “Reflections of my Friends”

172

loose try-out paper set

24

specialised ink

28

specialised fragrant ink

28

the gift box set

582

deLuxe gift box set

633

Shipping and handling charges

shipping and handling charges

UK

continental Europe

rest of the world

weight in gram

cost in £

cost in £

cost in £

0<weight≤100

2.50

3.00

3.50

101<weight≤250

3.00

3.50

4.00

251<weight≤500

3.50

5.25

8.30

501<weight≤750

4.00

6.75

11.30

751<weight≤1,000

4.75

8.25

14.30

1,001<weight≤1,250

6.00

9.75

17.30

1,251<weight≤1,500

7.00

11.25

20.30

1,501<weight≤1,750

8.00

12.75

23.30

1,751<weight≤2,000

8.50

14.25

26.30

2,001<weight≤4,000

10.00

25.00

48.00

4,001<weight≤6,000

13.00

36.00

70.00

6,001<weight≤8,000

16.00

47.00

92.00

8,001<weight≤10,000

19.00

58.00

114.00

10,001<weight≤12,000

22.00

69.00

136.00

12,001<weight≤14,000

25.00

80.00

158.00

14,001<weight≤16,000

28.00

91.00

180.00

16,001<weight≤18,000

31.00

102.00

202.00

18,001<weight≤20,000

34.00

113.00

224.00

weight>20,000

50.00

125.00

250.00

NB: If you want us to ship your order by courier rather than airmail, please ring us on, +44 (0)7758 785587, so we can agree on the form and cost of such alternative shipment.

Additional shipping information

  • International customers are responsible for all customs brokerage fees and taxes due.
  • When you order our gift box set or deluxe gift box set, we package the set in a purpose-made “pizza-box”-like sturdy carton box, a bit similar to the boxes that Amazon uses to send books in. These carton boxes offer good protection to your product during transport. In the unlikely event, however, that your product arrives damaged, we will send you a replacement for anything that arrives broken in your set, or if the whole set is damaged, a wholly new set. Simply return the broken or damaged item or set to:

Damaged Goods Department
Reflections of my Friends
PO Box 749
Forest Row RH19 9BZ
United Kingdom

with an explanatory letter and the address to which we need to send the replacement item or set. As soon as we have received the damaged goods from you, we will send you the new item(s) or set, free of charge and free of shipping and handling costs.

Satisfaction guarantee

We want you to be as happy with our products as we are proud to have made it. We realise that a business can only thrive with happy customers. Therefore, if you are not fully satisfied, or the person you gave it to, is not fully satisfied, please contact us, so we can send you an exchange, a replacement of an item in the set, or a full refund.

Return policy

We aim to make an exchange, replacement or refund as fair and as easy as possible. You can return our products for a full refund within 30 calendar days from the date of purchase. Everything that we sell is fully guaranteed against any defects, faulty workmanship or shipping loss and damage. Returned items are refunded at the purchase price via the original method of payment. We do not refund shipping and handling costs unless we made a mistake in shipping your order.

Personalised gift card

If you would like us to include with your order a personalised gift card, which shows the swallow of our logo artistically painted in blue by Bock, with a personalised message for the recipient, please enter the message text in the order comments box on the order form. We do not charge for a personalised gift card. It’s free.

Privacy policy

We value the trust you place in us when you provide the required personal information to complete your sale. We will not—we will never—share that information with any third party, unless forced to do so by law.

Contact us

Reflections of my Friends
PO Box 749
Forest Row RH19 9BZ
United Kingdom
tel: +44 (0)7758 785587
email: sales@reflectionsofmyfriends.com

  • Customer Feedback

    • Sacha Dover on Reflections of my Friends

      Ahhh... the suspense before opening the folded page! Every time it is a delight to see what appears.
    • cfwtk on Reflections of my Friends

      How nice it is to find a gift that is not like anything else on the market today. It has meaning, sentiment and memories. I will be buying this for all my friends this year. thank you!
    • John Hatfield on Reflections of my Friends

      Unbelievable! I have been looking for this book since my grandma showed me her Ghosts of My Friends book with signatures from all her friends from her days in India. I am so pleased to see I can buy this signature book now to have all my friends sign into it.